Privacy Policy
Effective Date: June 29, 2025
Cal Direct Cremation (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us, whether through our website, over the phone, or in person.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information when you interact with us, including but not limited to:
– Your name
– Email address
– Phone number
– Mailing address
– Details related to the deceased or preplanning arrangements
– Payment or billing information (when applicable)
– Any other information you choose to provide
2. How We Use Your Information
We use the information you provide to:
– Process cremation and preplanning arrangements
– Respond to inquiries or requests
– Send important updates or documents
– Communicate with you about your service
– Maintain records for legal and regulatory purposes
– Improve our website and customer service
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Information Sharing
We may share your information with trusted third-party providers only when necessary to:
– File legal documents (e.g., death certificates, permits)
– Complete the cremation process
– Process payments securely
– Fulfill legal obligations or respond to valid government requests
All third parties are required to maintain the confidentiality of your information.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. While no system is 100% secure, we use encryption, firewalls, and secure software platforms to safeguard your data.
5. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (like Google Analytics) to track how visitors interact with our site. This helps us improve the user experience.
You can disable cookies in your browser settings if you prefer not to be tracked.
6. Your Rights and Choices
You have the right to:
– Request access to the personal information we hold about you
– Request corrections or updates to your information
– Request that we delete your personal data (subject to legal limits)
– Opt out of receiving emails or future communications
To exercise any of these rights, please contact us using the information below.
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without parental consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Cal Direct Cremation
📍 1500 W Alhambra Rd, Alhambra, CA 91801 (By appointment only)
📞 323-282-5457
📧 care@caldirectcremation.com